প্রশ্নঃ Because she had reputation for -- we were surprised and pleased when she greeted us so ----
বর্ণনাঃ Querulousness - the quality of being given to complaining. pettishness, snappishness, surliness, biliousness, peevishness, irritability, temper - a disposition to exhibit uncontrolled anger; "his temper was well known to all his employees"
Affably- adjective. pleasantly easy to approach and to talk to; friendly; cordial; warmly polite: an affable and courteous gentleman. showing warmth and friendliness; benign; pleasant: an affable smile.